Privacy Policy — How taj71 Protects Your Data

This Privacy Policy governs the collection, processing, storage, and use of personal data by taj71 (referred to herein as "taj71", "we", "our", or "us") in connection with the online casino and sports betting platform accessible at https://taj71.app. This Policy applies to all users who access or use the taj71 platform, including registered account holders and anonymous visitors. By accessing the platform or creating an account, you acknowledge that you have read and understood the practices described in this Privacy Policy.

taj71 is committed to maintaining the highest practicable standards of data privacy in the handling of player information. This Policy should be read in conjunction with our Terms and Conditions, which together form the complete contractual and policy framework governing your use of the taj71 platform.

1. Information We Collect

taj71 collects personal data from players through several channels: directly from you during the registration and account verification process, automatically through your use of the platform, and in limited circumstances from third-party payment and identity verification service providers. The categories of personal data we collect are outlined below.

taj71 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for the purpose of uniquely identifying individuals. Where identity documents are submitted during KYC verification, they are processed solely for the purpose of verifying your identity and age, and are stored in an encrypted format with access restricted to authorised compliance personnel only.

2. How We Use Your Data

taj71 processes personal data only for legitimate, specified purposes. We do not sell your personal data to third parties for their own marketing purposes under any circumstances. The following table outlines the primary purposes for which your data is used and the lawful basis on which each processing activity rests.

• Account Creation and Management: Your identity and contact data are used to create and maintain your player account, authenticate your login sessions, and communicate essential account-related information such as password resets, security alerts, and verification status updates.
• KYC and Age Verification: taj71 is required to verify the identity and age of all players as a condition of operating responsibly. Identity data and supporting documents are processed to confirm that players are at least 18 years of age and that the information provided during registration is accurate and genuine.
• Transaction Processing: Financial data is processed to facilitate your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Transaction records are maintained for fraud prevention, dispute resolution, and financial record-keeping purposes.
• Responsible Gaming Monitoring: Usage and behavioural data — including bet frequency, session duration, and deposit patterns — are monitored to identify potential indicators of problem gambling. Where such indicators are identified, taj71 may proactively contact the player or apply account-level safeguards in line with our Responsible Gaming Policy.
• Platform Security and Fraud Prevention: Technical data, including IP addresses, device fingerprints, and login session data, is used to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, multi-accounting, and other security threats.
• Customer Support: Communications data from live chat sessions and email correspondence is used to resolve your support requests and to maintain a record of the support history associated with your account.
• Platform Improvement and Analytics: Aggregated and anonymised usage data is used to analyse player behaviour at a population level, identify areas for platform improvement, and inform product development decisions. Individual players are not identifiable from this aggregated data.
• Marketing Communications: With your consent, we may use your contact data to send you promotional offers, bonus announcements, and information about new games or features on the taj71 platform. You may withdraw your consent to marketing communications at any time by contacting support or updating your account notification preferences.

3. Data Sharing & Third Parties

taj71 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is shared only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment Service Providers: To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including the mobile financial service providers bKash, Nagad, Rocket, and Upay, and the card networks Visa and Mastercard. These providers are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond processing the specific transaction.
• Identity Verification Partners: To complete KYC verification, we may share identity documents and personal data with accredited third-party identity verification service providers. These providers operate under strict data processing agreements and are only permitted to process your data for the specific purpose of identity verification on behalf of taj71.
• Game Technology Providers: The games available on the taj71 platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account session token and certain game-related data to facilitate gameplay. They do not receive your full identity or financial data.
• Analytics and Platform Infrastructure: We use reputable third-party infrastructure and analytics services to operate and improve the platform. These providers process technical and usage data on our behalf under strict contractual arrangements that prohibit them from using the data for their own purposes.
• Legal and Regulatory Obligations: taj71 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised public authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. Such disclosures are made only to the minimum extent required by the applicable legal obligation.

All third-party service providers engaged by taj71 are subject to contractual data processing agreements that require them to implement appropriate technical and organisational measures to protect the personal data they process on our behalf. taj71 remains responsible for ensuring that third-party processors comply with the data protection standards set out in this Policy.

4. Cookies & Tracking Technologies

The taj71 platform uses cookies and similar tracking technologies to operate core platform functions, enhance your user experience, and gather anonymised analytics data. A cookie is a small text file placed on your device by a website server. Cookies allow the platform to recognise your device across sessions and to store preferences and session state information.

The following categories of cookies are in use on the taj71 platform:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language preference, enable secure access to account pages, and facilitate payment flows. These cookies cannot be disabled without impairing the core functionality of the platform.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players interact with the platform — which pages are visited most frequently, where players exit, and how long sessions last. This data is used exclusively to improve the platform's performance and usability. No individual player is identifiable from this data.
• Functionality Cookies: These cookies remember your personalisation choices — such as your preferred game category or display settings — so that you do not need to re-configure them each time you visit the platform.
• Security Cookies: These cookies support fraud detection and platform security functions, including the detection of unusual login patterns, multi-account activity, and automated bot interactions.

In addition to cookies, the taj71 platform may use pixel tags, web beacons, and local storage objects for analogous purposes. These technologies are subject to the same use restrictions as cookies under this Privacy Policy.

5. Data Retention & Storage

taj71 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Personal data associated with an active player account is retained for the full duration of the account's active lifetime and for a further period of five (5) years following permanent account closure. This retention period is necessary to meet financial record-keeping obligations, to facilitate dispute resolution, and to comply with anti-money-laundering requirements.
• KYC Documentation: Identity verification documents submitted during the KYC process are retained for five (5) years from the date of submission or from the date of account closure, whichever is later. This period reflects standard compliance obligations in the online gaming industry.
• Transaction Records: Full records of all deposits, withdrawals, wagers, and bonus transactions are retained for a minimum of five (5) years following the date of each transaction.
• Support Communications: Live chat transcripts and email support records are retained for a period of two (2) years from the date of the interaction, unless the communication relates to a dispute or investigation, in which case it is retained for the duration of that matter plus two (2) years.
• Analytics Data: Anonymised and aggregated analytics data, from which no individual can be identified, may be retained indefinitely for the purpose of informing platform development decisions.

All personal data held by taj71 is stored on secure servers protected by industry-standard encryption and access controls. Where data is processed by third-party service providers on our behalf, those providers are contractually required to apply equivalent or greater security standards to the data they handle.

6. Your Privacy Rights

As a player on the taj71 platform, you hold a number of rights in relation to the personal data we hold about you. taj71 is committed to facilitating the exercise of these rights in a timely and transparent manner. The following rights are available to all players:

• Right of Access: You have the right to request a copy of the personal data that taj71 holds about you. Upon receipt of a verified access request, we will provide you with a summary of your personal data in a readable format within a reasonable timeframe.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many of your personal details directly from within your account settings. For changes that require manual verification — such as a name change supported by a legal document — please contact the support team.
• Right to Erasure: In certain circumstances, you have the right to request that taj71 delete the personal data we hold about you. This right is subject to limitations — for example, we are unable to delete data that we are legally required to retain for compliance purposes, or data that is necessary to resolve an open dispute. Erasure requests will be assessed on a case-by-case basis.
• Right to Restrict Processing: You may request that taj71 restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data or object to a particular use of it, while that objection is being assessed.
• Right to Data Portability: Where we process your data on the basis of your consent or for the performance of a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other processing activities on grounds relating to your particular situation, subject to taj71's right to demonstrate compelling legitimate grounds for the processing.
• Right to Withdraw Consent: Where data processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact the taj71 support team via live chat from within your account dashboard, or write to us at support at taj71.app. We will respond to all verified privacy rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

7. Data Security Measures

taj71 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to the following:

• Transport Encryption: All data transmitted between your browser or device and the taj71 platform is encrypted using 256-bit SSL/TLS encryption. This prevents interception of data in transit by third parties.
• At-Rest Encryption: Personal data stored in taj71's databases — including identity documents, financial records, and account credentials — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to systems that hold personal data is restricted to authorised taj71 personnel on a strict need-to-know basis. Access rights are reviewed regularly and revoked promptly when no longer required.
• Password Security: Account passwords are stored using one-way cryptographic hashing — meaning that even internal taj71 personnel cannot retrieve your plaintext password. You should always use a strong, unique password for your taj71 account and never share it with anyone.
• Intrusion Detection: The platform infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns, and potential security incidents. Automated alerting systems flag anomalous behaviour for investigation by the security team.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, taj71 will take immediate steps to contain the incident, assess its scope, and notify affected players and relevant authorities in accordance with applicable obligations.

8. Policy Updates & Contact

taj71 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. When material changes are made to this Policy, we will update the "Last updated" date displayed at the top of this page. For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify registered players via their registered email address or through a prominent in-platform notice.

We encourage you to review this Privacy Policy periodically to stay informed about how taj71 is protecting your data. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

Contact Us Regarding Privacy: If you have any questions, concerns, or requests in relation to this Privacy Policy or the handling of your personal data by taj71, please reach out to our support team through any of the following channels:

• Live Chat: Available 24/7 from within your account dashboard — the fastest way to reach us, with a typical response time of under 3 minutes.
• Email: Write to us at support at taj71.app. We aim to respond to all privacy-related email enquiries within 5 business days.
• Language: Our support team can handle privacy enquiries in both English and Bengali. The binding language of this Policy and any formal privacy rights responses is English.
• Time Zone: All support operations are conducted in Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week.